Insider Club Terms & Conditions
Last Updated: April 21, 2023
1. Membership & Eligibility.
The Skin Authority Insider Club ("Program") is a free rewards program offered by Skin Authority, LLC ("Skin Authority") to its customers located in the U.S. and Canada. Membership in the Program ("Membership") is limited to individuals (including individual professionals) only and is limited to one account per individual. You must be age 16 years or older and a legal resident of the United States or Canada to be eligible for Membership. Eligible minors must obtain their parent's or legal guardian's consent prior to participation.
BY JOINING THE PROGRAM, YOU AGREE (OR, IF YOU ARE A MINOR, YOUR PARENT OR LEGAL GUARDIAN AGREES) TO BE BOUND BY THESE TERMS AND CONDITIONS ("TERMS"). NO PURCHASE IS NECESSARY TO BECOME A PROGRAM MEMBER.
Partners of Skin Authority may also have similar loyalty programs. Membership in the Program does not confer any rights or benefits in the program of any other Skin Authority partner.
2. Membership Tiers. Earning and Redeeming Beauty Insider Points
Membership Tiers Generally
There are three tiers of membership in the Program: Skintgusiast, Skintellectual, and Skinvestor. Achieving Skintellectual or Skinvestor status requires a minimum spend per year, as explained below. All membership tiers enjoy a variety of benefits made available by Skin Authority in its sole discretion from time to time (“Benefits”). Benefits may vary by tier and some tiers may have more Benefits than others. The type, timing and availability of any Benefits (including: Rewards, special offers, sweepstakes, one of a kind experiences, exclusive events, and advance access to products) will be determined by Skin Authority in its sole discretion.
Skin Authority may, in its sole discretion, alter, limit, or modify the tier rules, regulations, benefits, eligibility for membership, or any other feature of a particular tier or may terminate a particular tier at any time in its sole discretion, without prior notice except as expressly set out in these Terms or required by applicable law.
Skinthusiast
All members are automatically Skinthusiast upon enrollment. Subject to removal from the Program (as explained below), a member will remain an Skinthusiast indefinitely unless the minimum annual spend required to achieve Skintellectual or Sjubvestir status is met.
Skintellectual
Skintellectual status is conferred on those registered Program members who spend a minimum of $850 on fulfilled orders of merchandise during one year. Skintellectual status is good for the year in which the Program member qualifies and the following full year; after that, annual requalification is required. If a member does not requalify for Skintellectual status and does not qualify for Skinvestor status, the member will revert to Skinthusiast status.
Skinvestor
Skinvestor status is conferred on those registered Program members who spend a minimum of $1,375 on fulfilled orders of merchandise during one year. Skinvestor status is good for the year in which the Program member qualifies and the following full year; after that, annual requalification is required. If a member does not requalify for Skinvestor status and does not qualify for Skintellectual status, the member will revert to Skinthusiast.
Program Points
Under the Program, Members will be credited Program points ("Points")" to their account for every U.S. or Canadian dollar spent on fulfilled orders, as applicable based on country of purchase, as follows: Skinthusiast 1 Point per dollar spent; Skintellectual 1.25 Points per dollar spent; and Skinvestor 1.5 Member points per dollar spent.
We may offer bonus Point events from time to time and in that circumstance the bonus Points offer would apply. Separate terms and conditions will apply to each bonus Points offer.
You must provide your Program registered e-mail address or phone number to have any Points credited to your account outside of the Skin Authority website. Points previously credited to your account will be removed if the order that resulted in such points is cancelled.
Any reference to "merchandise" or the value of merchandise in these Terms for purposes of collecting Points includes only products sold online at skinauthority.com. It does not include payment for e-gift cards, gift cards, ticket purchases for special Skin Authority events, taxes, or shipping.
As part of the Benefits of being a member, your Points may be redeemed for rewards made available by Skin Authority from time to time in its sole discretion (“Rewards”). You are eligible to redeem Points for a Reward if you have enough Points in your account for that specific Reward. The retail value of the Reward does not count toward free shipping threshold. Rewards can only be redeemed online at skinauthority.com and only if shipped to addresses in the US or Canada.
Points themselves have no cash value and can only be redeemed for Rewards. Skin Authority may, in its sole discretion, allow Points to be redeemed for other benefits or items of merchandise from time to time. However, unless expressly permitted by Skin Authority, Points are never redeemable for cash, for another product, for gift cards, or for e-gift certificates and Points cannot be used as payment for any in-store paid services from Skin Authority partners.
Point Expiration
It's our hope that you redeem your Points on a regular basis. All unredeemed Points will expire when a program member has not engaged in Point activity associated with that membership account (through purchase or redemption) for 12 months or more. If you have questions regarding the date of your last Point activity or your last purchase, login and check your Skin Authority account page. If you feel Points have been expired in error, please email your Skin Coat at myskincoach@skinauthority.com for assistance.
In addition, Points will automatically expire if your Membership is revoked or otherwise cancelled for the reasons further detailed below.
Program Profile
Your Program Profile is your destination for everything Program related, including the Benefits associated with your membership tier; and your current Point balance or Point activity stored in your account. Your Program Profile page can be accessed by logging into your online account at www.skinauthority.com. The Program Profile can be viewed by scrolling down you account page after your order history. After you login to your Skin Authority account, you can go directly to your Program Profile at www.skinauthority.com/pages/rewards.
3. Rewards.
Redeeming a Reward
Rewards are available for redemption online. Points are redeemed for dollars applied at Check-Out as follows: 200 Points equals $10 OFF, 400 Points equals $20 OFF, 800 Points equals $40 OFF, 1600 Points equals $80 OFF. Rewards do not require a minimum merchandise purchase. Discounts on shipping are calculated before Rewards are applied at Check-Out.
If your online order is not completed during the session, the Rewards will remain in your shopping basket. However, they may no longer be available when you return and complete the order. You are not required to redeem a Reward during checkout. Due to the limited nature of the Rewards, we regret that we are unable to refund Points if orders arrive damaged, if you received the wrong one, or if one is missing from your order. In the event a shipment arrives damaged, you received the wrong one, or one is missing from your order, please contact your Skin Coach via email at myskincoach@skinauthority.com.
Online Order Cancellation
If you cancel an item from your order that was purchased with a Reward and that cancellation drops your Points balance below the required Program Points to redeem the Reward, you will still receive the order as long as other merchandise is being shipped. It is possible your account could have a negative balance if you do not have enough Points in your account because of the item cancellation. If your entire order is cancelled by you, the redeemed Points will be re-credited to your account.
Redeemed Points will be re-credited if an order is cancelled by Skin Authority.
Samples and all other promotional items are shipped from time-to-time with merchandise orders. If part of your order is cancelled, the samples and/or other promotional items in your order will ship with the rest of your merchandise order. If your entire order is cancelled, the samples and/or other promotional items will not ship because a merchandise purchase is required.
4. Certain Tier Benefits and Rewards Explained.
Miscellaneous Rewards Terms
All Beauty Insider members will receive all shipping offers on all qualifying online purchases in the U.S.
Standard shipping offers are not valid on international shipping, including Canada.
You must check out with a valid Program account to receive any special Program shipping offers.
Rewards have no cash value.
Skin Authoritiy does not make adjustments on previous purchases.
ProgramBenefits are non-transferable.
Benefits are subject to change, alteration, or termination by Skin Authority in its sole discretion at any time.
5. Agreeing to Skin Authority Privacy Policy & Email.
Skin Authority values your privacy. BY BECOMING A PROGRAM MEMBER, YOU AGREE (OR, IF YOU ARE A MINOR, YOUR PARENT OR LEGAL GUARDIAN AGREES) TO BE BOUND BY APPLICABLE SKIN AUTHORITY PRIVACY POLICY (click here to review). As is explained in our privacy policies, we use, and retain the information we collect to, among other things, detect security incidents, and protect against malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate Program Points and benefits or to violate these Terms.
6. Communications with Skin AUthority. How to Opt Out.
By becomeing a Program Member, you agree (or, if you are a minor, your parent or legal guardian agrees) to receive advertising, marketing materials and other communications from Skin AUthority. You will automatically be subscribed to receive Program emails.
If you do not wish to receive these communications, you can request that they be discontinued by emailing your Skin Coach at myskincoach@skinauthority.com or by calling 1-866-325-7546 option 4.
7. Changes, Termination and/or Removal From Program.
Skin Authority may, in its sole discretion, alter, limit, or modify the Program rules, regulations, benefits, Rewards, eligibility for Membership, or any other feature of the Program (including assigning any of its obligations to customers under the Program at any time to another person or entity, without recourse) or may terminate the Program any time at its sole discretion, by posting any such changes on the Skin Authority website.
YOUR CONTINUED PARTICIPATION IN THE PROGRAM FOLLOWING SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.
Skin AUthority reserves the right to exclude individuals from the Program, remove Points from a member's account and/or cancel orders that are not consistent with Skin Authority policy in its sole but reasonable discretion. In particular, any abuse, manipulation or "gaming" of the Program or its rules (as determined by Skin Authority), failure to follow any terms of the Program, Membership inactivity for more than 12 months, any misrepresentation or any conduct detrimental to the interests of Skin Authority not otherwise protected by law may subject members to Membership revocation or deduction of Points obtained through these abusive or manipulative activities, cancellation of orders and will affect eligibility for further participation in the Program. Skin Authority uses a third party provider to monitor purchases and identify activities that violate the terms of the Program or Skin Authority policy. Skin Authority uses this data to help it make decisions regarding participation in the Program, awarding of Points and order fulfillment. Membership is non-transferable and Membership purchases must be made by the member. If your Membership is revoked or otherwise cancelled, any Points in your account will automatically expire. Skin Authority reserves the right to make changes to its Website and these Terms at any time. It is your responsibility to check or review these Terms from time to time to keep informed of any changes. By joining the Program, you hereby agree to be bound by any such changed Terms.
8. Limitation of Liability.
TO THE FULLEST EXTENT PERMITTED BY LAW, SKIN AUTHORITY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR PARTICIPATION OR MEMBERSHIP IN THE PROGRAM, INCLUDING DAMAGES ARISING OUT OF CHANGES TO OR TERMINATION OF THE PROGRAM. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES. TO THE EXTENT PERMITTED BY LAW, THE LIMITATIONS ON SKIN AUTHORITY'S LIABILITY SET FORTH HEREIN SHALL APPLY WHETHER FOR BREACH OR REPUDIATION OF CONTRACT, OR WHETHER IN TORT, CIVIL LIABILITY BY WAY OF NEGLIGENCE, GROSS NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BY AGREEING TO THESE TERMS, YOU WILLINGLY AGREE (OR, IF YOU ARE A MINOR, YOUR PARENT OR LEGAL GUARDIAN WILLINGLY AGREES) THAT YOU HAVE RELINQUISHED YOUR RIGHT TO SEEK THESE DAMAGES FROM SKIN AUTHORITY AND THAT THIS IS A REASONABLE ALLOCATION OF RISK. THIS PROVISION DOES NOT APPLY TO NEW JERSEY RESIDENTS.
9. Copyright.
All Program design, text, graphics, logos, button icons, images, audio clips, the selection and arrangement thereof, and all proprietary software is Copyright (c) Skin AUthority, LLC, ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all Program content is the exclusive property of Skin Authority and protected by U.S. and international copyright laws. All software used in connection with the Program is the property of Skin Authority or its software suppliers and is protected by U.S. and international copyright laws. Unless otherwise indicated on a particular part of the Program materials, permission is granted to electronically copy and to print in hard copy portions of the Program materials for the sole purpose of accessing the Program and the services provided therein for personal use. Any other use of Program materials - including reproduction, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Skin Authority is strictly prohibited.
10. Resolving Disputes.
If a dispute should arise between you and Skin Authority, we want to provide you with a resolution that is efficient and cost effective. In our experience, almost all customer service disputes can be resolved to your satisfaction by our customer service team, reachable by emailing myskincoach@skinauthority.com or by calling 1-866-325-7546 option 4.
If your dispute cannot be resolved using our customer service team, these Terms describe how we shall proceed with the resolution of the dispute.
TO THE EXTENT PERMITTED BY APPLICABLE LAWS, YOU AND SKIN AUTHORITY AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE PROGRAM MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED. The preceding sentence does not apply to New Jersey residents.
11. Agreement to Arbitrate Disputes – U.S. Residents Only.
PLEASE READ THIS SECTION CAREFULLY - IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.
IF YOU ARE A U.S. RESIDENT, YOU AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS:
WE BOTH AGREE TO ARBITRATE: You and Skin Authority agree to resolve any claims relating to this Program through final and binding arbitration, except that, to the extent you have in any manner violated or threatened to violate Skin Authority's intellectual property rights (for example, trademark, trade secret, copyright, or patent rights). Under such circumstances Skin Authority may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Site, or intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above.
WHAT IS ARBITRATION: Arbitration is more informal than a lawsuit in court and seeks to resolve disputes more quickly. Instead of a judge or a jury, the case will be decided by a neutral arbitrator who has the power to award the same damages and relief that a court can. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced.
ARBITRATION PROCEDURES: The Federal Arbitration Act governs the interpretation and enforcement of this dispute resolution provision. Arbitration shall be initiated through JAMS. Any dispute, controversy, or claim arising out of or relating to this Program shall be referred to and finally determined by arbitration in accordance with the JAMS Streamlined Arbitration Rules and Procedures. If there is a conflict between JAMS Rules and the rules set forth in this Agreement to Arbitrate, the rules set forth in this Agreement to Arbitrate will govern. The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com or 1-800-352-5267. To initiate arbitration, you or Skin Authority must do the following things:
(1) Write a demand for Arbitration. The demand must include a description of the Claim and the amount of damages sought to be recovered. You can find a copy of a Demand for Arbitration at www.jamsadr.com.
(2) Send three copies of the Demand for Arbitration, plus the appropriate filing fee to your local JAMS office or to JAMS, 401 B Street, Suite 2100, San Diego, CA 92101.
(3) Send one copy of the Demand for Arbitration to the other party.
Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules, except that for claims of less than $1,000, you will be obligated to pay $25 and Skin Authority will pay all other administrative costs and fees. In addition, for claims of less than $1,000, Skin Authority will reimburse you for the $25 fee if the arbitrator rules in your favor. Arbitration under this agreement shall be held in the United States county where you live or work, California, or any other location we mutually agree to, subject to California law. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
AUTHORITY OF ARBITRATOR: The arbitrator will decide the rights and liabilities, if any, of you and Skin Authority, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the Arbitration Rules, and the Program terms. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and Skin Authority.
NO CLASS ACTIONS: You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.
WAIVER OF JURY TRIAL: THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in court and are subject to very limited review by a court. In the event any litigation should arise between you and Skin Authority in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND SKIN AUTHORITY WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge. YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING TO ACCEPT THIS AGREEMENT TO ARBITRATE.
OPT-OUT OF AGREEMENT TO ARBITRATE: You can decline this agreement to arbitrate by emailing Skin Authority at info@skinauthority.com and providing the requested information as follows: (1) Your Name; (2) the URL of the Program terms and Agreement to Arbitrate Disputes; (3) Your Address; (4) Your Phone Number; (5) and clear statement that you wish to opt out of this arbitration provision in the Terms. The Opt-Out Notice must be emailed no later than 30 days after the date you first accept the Terms by signing up for the Program.
12. Choice of Law/Forum Selection.
In any circumstances where the Agreement to Arbitrate Disputes permits Skin Authority and U.S. residents to litigate in court, these Program Terms shall be governed by and construed in accordance with the laws of the State of California, excluding its conflict of law rules. If you are a U.S. resident you further expressly consent and agree to submit to the exclusive jurisdiction and venue of a court of competent jurisdiction located in San Diego, California. This provision does not apply to residents of New Jersey.
For residents of Canada, this Agreement will be interpreted in accordance with the applicable laws of the province or territory in which you reside and the applicable laws of Canada.
13. Severability
The provisions of this Program are intended to be interpreted in a manner which makes them valid, legal, and enforceable. In the event any provision is found to be partially or wholly invalid, illegal or unenforceable, such provision shall be modified or restricted to the extent and in the manner necessary to render it valid, legal, and enforceable. It is expressly understood and agreed between the parties that such modification or restriction may be accomplished unilaterally by Skin Authority, or alternatively, by disposition of an arbitrator or a court of law. If such provisions cannot under any circumstances be so modified or restricted, they shall be excised from the Program Terms without affecting the validity, legality or enforceability of any of the remaining provisions.
14. Additional Information on the Program.
If you have any questions regarding the Program, you may email Customer Service at myskincoach@skinauthority.com call 1-866-325-7546 option 4.